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How Jenga Labs Revolutionized Operations for East Africa's Leading Car Rental Company

Client

MCH Car Rental

Services

Digital Transformation

Industry

Transportation

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Project Summary

MCH, one of East Africa's premier car rental companies, faced significant operational challenges with their legacy systems. Jenga Labs delivered a comprehensive digital transformation that included a custom CRM, fleet management system, and accounting integration - resulting in over $50,000 in increased bookings and 30% reduction in customer complaints within 6 months

$50K

Increase in bookings

30%

Reduction in complaints

35%

Increase in utilization

$31.5K

Monthly savings

The Challenge

MCH struggled with multiple operational inefficiencies that were hindering growth and customer satisfaction:

  • An outdated legacy system that lacked modern technology capabilities
  • Manual invoicing processes prone to errors and missed revenue
  • No systematic way to track vehicle inspections and maintenance
  • Limited visibility into fleet utilization and profitability
  • Time-consuming accounting processes requiring additional staff as the fleet grew

The company needed a technology partner who could understand their complex operational needs and deliver a solution that would transform their entire business workflow.

The Solution

Custom CRM Platform

  • Automated lead tracking and conversion
  • Streamlined booking management
  • Integrated invoicing system
  • End-to-end sales process management

Fleet Management System with Driver App

  • Real-time vehicle inspection scheduling
  • Digital damage reporting and documentation
  • Automated maintenance scheduling
  • Custom fuel requisition workflow

Tally Integration for Accounting

  • Automated invoice generation and syncing
  • Streamlined payment processing
  • Real-time financial data access
  • Reduced manual accounting tasks

Business Impact

Operational Improvements
  • 30% reduction in customer complaints
  • $28,000 in cost savings from improved damage identification
  • 35% increase in vehicle utilization
  • $3,500 monthly savings in accounting operational costs
Technology Transformation
  • Consolidated multiple manual processes into a single digital ecosystem
  • Real-time visibility across all operations
  • Improved data accuracy and reporting capabilities
  • Scalable platform supporting continued growth

Conclusion

Jenga Labs' solution transformed MCH from struggling with manual processes to achieving $50,000 in increased bookings and $31,500 monthly savings. This success demonstrates how our tailored software solutions don't just solve operational challenges - they drive significant revenue growth and cost savings that deliver lasting business value.